Last updated: April 26, 2026
Solva — sole proprietorship operated under the French auto-entrepreneur regime.
Operator: Théo Sanz.
Registered address: 253 rue Hippolyte Fizeau, 34000 Montpellier, France.
SIREN: 944 511 930 · SIRET: 944 511 930 00017.
Publication director: Théo Sanz.
Email: contact@getsolva.fr
Phone: +33 06 49 31 29 01
The website getsolva.fr is hosted by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA. Production data of the Solva service (transcripts, patient records, appointments) is hosted separately in France on Scalingo, a HDS-certified (Health Data Hosting) cloud provider. The full list of technical processors is in the privacy policy.
Solva is an autonomous medical front desk that picks up patient calls, books appointments, sends reminders, and answers everyday messages on behalf of dental, medical, and imaging practices. The service is intended exclusively for healthcare professionals working in private practice or clinical structures.
Solva is not a medical device within the meaning of EU regulation 2017/745. Solva does not diagnose, prescribe, or replace a medical consultation.
Accessing the site and subscribing to the Solva service implies full acceptance of these terms. Solva reserves the right to modify these terms at any time. Users will be notified by email at least 30 days before any substantial change takes effect.
The customer (practice, practitioner, healthcare structure) is responsible for the confidentiality of their credentials and for all actions performed under their account. The customer agrees to provide accurate information, to honor patient confidentiality in their use of the service, and not to divert Solva from its intended healthcare purpose.
Solva pricing is provided on a quote basis during the onboarding phase. Billing is monthly, payable within 30 days by SEPA direct debit or wire transfer. Any overdue amount triggers, without prior notice, late-payment penalties at the legal rate plus a flat 40 € collection fee (article L. 441-10 of the French Commercial Code).
The contract is concluded for an initial term of 12 months, automatically renewable for successive 12-month periods. Either party may terminate at the end of the term with 60 days' notice via registered mail or acknowledged email.
In the event of serious breach (repeated non-payment, breach of patient confidentiality, misuse of the service), Solva reserves the right to suspend or terminate the service immediately without compensation.
All content on the site (text, illustrations, trademarks, logos, code) and the Solva platform itself are the exclusive property of Théo Sanz, operating under the Solva brand. Any unauthorized reproduction, representation, modification, or exploitation is subject to legal action under the French Intellectual Property Code.
Patient data and call recordings remain the full and exclusive property of the customer practice. Solva claims no usage rights beyond the execution of the service.
Solva processes personal health data on behalf of the customer practice, which remains the data controller under the GDPR. Solva acts as a processor within the meaning of article 28 of the GDPR. A data processing agreement (DPA) is signed at the start of every engagement.
Conversations, transcripts, and appointments stay strictly within the practice's environment. No call, no message ever feeds a public or third-party AI model. See our Privacy policy for details.
Solva commits to delivering the service with diligence and according to industry best practices. Solva's liability is limited to direct damages and capped at the total amount paid by the customer over the 12 months preceding the triggering event. Solva shall not be held liable for indirect damages (loss of revenue, loss of opportunity, reputational harm).
Solva commits to a 99.9 % service availability during business hours (Mon-Fri 8 AM-8 PM CET). Planned maintenance interruptions are notified at least 48 hours in advance.
Neither party shall be held liable for any failure resulting from a force majeure event as defined by article 1218 of the French Civil Code and French case law.
In the event of a dispute, the parties agree to seek an amicable solution before any contentious action. Solva is offered exclusively to healthcare professionals operating in private practice or clinical structures, in the course of their professional activity. The provisions of the French Consumer Code regarding consumer mediation (article L. 612-1) therefore do not apply. For any complaint, please first contact contact@getsolva.fr.
These terms are governed by French law. In the absence of an amicable resolution, any dispute shall fall within the exclusive jurisdiction of the competent courts of Montpellier, including in cases of multiple defendants or third-party claims.
For any question about these terms:
Email: contact@getsolva.fr
Mail: Solva, 253 rue Hippolyte Fizeau, 34000 Montpellier, France.