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Outsourced Reception vs AI: The Complete Comparison

Traditional reception or AI? We compare costs, availability, quality and patient satisfaction to help you choose.

Théo Sanz CTO, Solva January 28, 2026 6 min
Outsourced Reception vs AI: The Complete Comparison

Traditional reception: strengths and limits

Outsourced reception has long been the go-to solution for medical practices. Human operators take calls remotely, but this solution has limits: high costs, restricted availability, and lack of personalization.

Voice AI: the new alternative

Voice AI offers 24/7 availability, 2x lower cost, and consistent quality. It continuously improves and integrates directly with your management software. Transfer to a human remains possible for complex cases.

Our verdict

For dental practices looking for a reliable, always-available and cost-effective solution, voice AI represents the best option today. It doesn't replace humans — it complements them by handling 80% of routine calls.

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